Hi, I'm Melody!

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I recently graduated from the Master of Communication in Digital Media program at the University of Washington in March 2025. And I'm a Certified UX Writer via UX Content Collective.

 

I write stories for products—push notifications, in-app content (onboarding flows, forms, tooltips, success/error messages, empty states, buttons), emails, social media, blog posts, and marketing campaigns. I help guide users by removing all the little roadblocks they might face along their journey. I design using my words with a blend of design thinking and empathy to make sure everything feels intuitive and user-friendly. 

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The 4 most important things in UX writing to me are:

1. Scannability: Reducing cognitive load through short paragraphs, bulleted lists, and easily digestible content.

2. Consistency: Maintaining standard styles and content patterns, such as consistent headings, structures, word choice, and brand voice and tone.

3. Accessibility: Writing for users from diverse backgrounds, including those with varying education levels, disabilities, and cultural backgrounds.

4. Keeping the Story Moving Forward: Presenting the right content to the right user at the right time, ensuring a seamless and engaging journey.

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I’m highly skilled in user and market research, insights generation, and data analysis to make data-driven content decisions. My focus is on crafting solutions that are both user-centered and grounded in solid evidence to optimize the user experience. I excel in cross-functional collaboration, working with technologists, entrepreneurs, and investors to turn innovative media ideas into reality.

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When I’m not crafting compelling content, you’ll find me at the gym, at concerts, or at home practicing piano, singing and dancing. And I love to cook! My specialty is Asian cuisine (think Chinese, Korean, and Japanese), but I’m always trying out new recipes in the kitchen.

 

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